Dixons Carphone uncovers unauthorised access of data

Irving Hamilton
June 13, 2018

Millions of Dixons Carphone customers have had their financial and personal data illegally accessed after a major breach at the United Kingdom company.

'The protection of our data has to be at the heart of our business, and we've fallen short here.

Names, addresses and emails are among the non-financial personal data accessed in addition to the 5.8m cards compromised.

The latest breach follows a previous cyberattack at the retailer's Carphone Warehouse unit that resulted in a fine of 400,000 pounds ($541,800) by the U.K. Information Commissioner's Office.

Three years ago a seemingly similar incident exposed the credit card details of 90,000 Dixons Carphone customers.

Dixons Carphone said relevant card companies had been notified, but added that there was no evidence of fraud on the cards as a result of the incident.

Last month, the retailer forecast that earnings this year will slump about 21 percent as it closes mobile-phone stores in a contracting United Kingdom household-electronics market.

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Dixons Carphone said that action had been taken to close off the access, and there was no evidence to suggest it was continuing.

Dixons said the hack occurred in one of the processing systems of Currys PC World and Dixons Travel stores. "We've taken action to close off this unauthorized access and though we have now no evidence of fraud as a result of these incidents, we are taking this extremely seriously".

Dixons Carphone has revealed it has been hit by a huge data breach. It said since the 2015 attack it had worked extensively with cyber security experts to upgrade its security systems.

It comes after telecoms firm TalkTalk was hit by a major cyber attack in October 2015, which saw the personal data of almost 160,000 people accessed by hackers and left the firm facing a record £400,000 fine for security failings.

"Dixons was lucky to have had the breach before the GDPR regulation became effective, and the impact of the breach on their business was limited to 5.5% fall in the share price".

"The fact this only came to light now thanks to a review of the company's systems and data and actually occurred in 2017 is also cause for some concern", he said.

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