British Airways says Heathrow flights hit by computer problems

Irving Hamilton
July 19, 2018

British Airways logos are seen on tail fins at Heathrow Airport in west London, Britain, February 23, 2018.

It is not yet known what caused the fire alarm to activate but the airport confirmed that it had evacuated parts of the buildings as part of its procedure.

It is understood that the air traffic control tower has been evacuated, flights are being diverted and planes preparing to take off have been grounded.

Flights were forced to divert to Gatwick and Stansted airports, while some had to return to their original destinations after take-off.

Passengers at the airport on Wednesday described chaotic scenes as people tried to catch flights and complained there was a lack of information from the airline.

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Some passengers said they had been delayed by nearly 15 hours.

Heathrow is one of busiest airports in the world with an average 210,000 passengers leaving and arriving every day.

A spokesman said: "As with a number of airlines, we are experiencing some disruption at Heathrow a result of an issue with a supplier IT system".

A number of British Airways flights scheduled to leave on Thursday morning were listed as cancelled by Heathrow Airport's live departure board, after the IT issue had disrupted flights late on Wednesday.

BA said: "An issue with a supplier IT system was resolved overnight".

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