BUTLINS HACK: 34,000 guests may have had records ACCESSED, holiday firm reveals

Irving Hamilton
August 12, 2018

Up to 34,000 guest records at Butlin's may have been accessed by hackers, the holiday camp firm said.

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Included in the haul are the names, addresses, phone numbers and email contact details of visitors, although the chain says credit card details were fortunately taken better care of and have not been accessed.

The holiday firm, which has a site in Bognor Regis, West Sussex, said it takes guest data seriously.

Managing director Dermot King apologised for the incident and said no financial details had been compromised.

It added: "Guests who may have been affected are being contacted directly by Butlin's to let them know what's happened, what they should do and what is being done to resolve the situation".

However, Butlin's does not now know if information on all 34,000 guests was taken.

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I would like to apologise for any upset or inconvenience this incident might cause.

"We can not be definitive at the moment with regard to whether all data was hacked", the spokesman told the BBC.

The company said its own investigations "have not found any fraudulent activity related to this event".

Media captionTechnology explained: What is phishing?

Butlin's reported the breach to the Information Commissioner's Office within the 72-hour window required by the General Data Protection Regulation.

PANTO-STYLE HOLIDAY CAMP COMPANY Butlin's has admitted to a data breach that saw an "unauthorised third party" make off with customer data.

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