Bethesda Accidentally Gives Players Fallout 76 Support Ticket Access

Donna Miller
December 6, 2018

Earlier today, Reddit user Jessiepie created a thread on the Fallout subreddit with a disturbing message.

Fallout 76 seems to have become a bad omen over the developer since its launch last month - resulting in scathing reviews and apologies over falsely advertised bags which were sent out with the Power Armor Edition.

Bethesda soon followed this with a seemingly more-fitting offer: an actual canvas bag, just like the publisher had originally promised.

"I am receiving every single one of your support tickets on my Bethesda account".

Google is shutting down Allo by March 2019
It hasn't received a major update in nearly one year and most of the Allo team has been moved to Android Messages . There has been a whirlwind of rumors around Google's messaging strategy over the past few days.

Bethesda's support site went down for maintenance around the time these issues were reported, and company reps say the issue has been fixed.

The game was announced at E3 2018 and, based on this piece of information, it doesn't look it has done that much progress. Not only did this allow them to see active support tickets; they could also see the personal information of the people who had submitted them!

Update, 11:12 p.m.: In a statement provided to Ars Technica, Bethesda confirmed that users' PID was exposed to fellow customer service users without their knowledge or consent via "an error with our customer support website". Reports have been cropping up saying things like receipt screenshots, names, addresses, and even credit card details are on full display for some hopefully benevolent players. That receipt could potentially include information like a credit card number. While the publisher initially justified its actions, calling the model seen on the poster a "prototype" with no plans to rectify the situation, it did double back on itself to offer replacements to those who submitted a ticket to Bethesda support.

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