O2 down as customers hit by network and 4G problems

Donna Miller
December 6, 2018

The mobile phone provider is now working to address the issues but it's unclear how long it might take before customers can use their data again, with many having to rely on public WiFi to access their emails and social media.

O2 said its technical teams are working with its supplier's teams to fix the problem.

Down Detector shows a sharp rise in customers reporting outages since around 0445 GMT today.

The company is blaming software issues at one of its suppliers for the problems.

"Voice calls are working OK. we are sorry for any inconvenience".

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An O2 spokesperson said the network was continuing to investigate the problems. O2 has 25 million customers, but supplies network coverage to Sky Mobile, Tesco, Giffgaff and Lycamobile, leaving a total of 32 million reliant on its coverage.

It's encouraging users to "use Wi-Fi wherever they can".

United Kingdom customers have reported not being able to use mobile data to access the internet and other services on the company's network. Londoners, for example, are finding that the Countdown timers at bus stops are all crippled as they can't communicate with London's transport executive, TfL.

As a result users have been experiencing issues with 3G and 4G services, with others unable to make calls or send texts. Our technical teams are working extremely hard to resolve this.

The service was still down for many users at the time of writing and O2 said that it was working to fix the issue "as quickly as possible".

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